IndiGo Chairman Vikram Mehta apologises over operational crisis as flights normalise

IndiGo Chairman and Non-Executive Independent Director Vikram Singh Mehta on Wednesday issued a detailed public apology after a week of unprecedented flight disruptions, denying allegations that the airline engineered the crisis to circumvent new pilot rest rules.

In an eight-minute video message, Mehta acknowledged widespread cancellations beginning December 3 and said the airline had “let customers down,” even as he assured that operations are “back to normal, earlier than expected.”

Mehta said the Directorate General of Civil Aviation (DGCA) is examining the chain of events that led to thousands of passengers being stranded



across the country.

He confirmed that IndiGo will appoint external technical experts to work alongside management “to determine the root causes and ensure this level of disruption never occurs again.”

While accepting responsibility, Mehta pushed back strongly against claims that the disruptions were intentional. “There are some allegations that are untrue,” he said. “That IndiGo engineered the crisis. That we tried to influence government rules. That we compromised safety. These claims are incorrect. We operated under the updated pilot fatigue rules throughout July and November and did not attempt to bypass them.”