I-T dept launches 'online chat' to answer taxpayers' queries

Income Tax Department has launched an online chat service for taxpayers so that they can seek answers to their basic queries and doubts relating to direct tax issues. 

A window has been hosted on the main page of the department's website - www.incometaxindia.gov.in with a prominent icon stating Live Chat Online- ask your query. 

IT official said, a team of experts from the



department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. The first-time initiative is aimed to enhance taxpayer services in the country. 

More features will be added to the online chat system based on the feedback received by the department.A person can enter the 'chat room' by furnishing an email-id and ask questions as a guest.