Govt's Grievance redressal rate crosses one lakh cases per month

New Delhi: The Government's Grievance redressal rate has crossed one lakh cases per month and this has happened for the first time since the inception of the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) under the Department of Administrative Reforms and Public Grievances in the Union Ministry of Personnel. This record figure was registered during the course of regular weekly and monthly monitoring of the disposal and redressal of public grievances.

Disclosing this in New Delhi on Friday, Dr Jitendra Singh said that when Mr Narendra Modi took over as the Prime Minister in 2014, the number of grievances filed per year from across the country was hardly two lakhs which has now crossed 20 lakhs per year and the grievance redressal rate



gone up to more than one lakh per month.  

He said this was possible because under the constant supervision of Prime Minister Narendra Modi, the Ministry of personnel was able to set up a vibrant grievance redressal mechanism, wherein timelines were fixed and written disposal of the grievances or complaints was promptly done and also followed up with a telephone call by one of the functionaries to the concerned complainant.  

As a result of this, he said, the people of this country gained confidence that there was a government headed by Prime Minister Modi which was prompt and sincere to respond to their grievances and to encourage citizen participation in the governance.