Air India Told to Pay Rs 1.5 Lakh Compensation For Poor Services

A father-daughter duo, who alleged that they faced horrible conditions on an Air India Delhi-New York flight in 2023 with broken seats, unhygienic washrooms and poor food service, have been awarded Rs 1.5 lakh compensation for the "mental agony and harassment". 

The airline had claimed that the complainants had levelled "unfounded allegations" to



"illicitly obtain advantages" from Air India.

The District Consumer Disputes Redressal Commission (New Delhi), comprising President Poonam Chaudhry and Judicial Member Shekhar Chandra, was hearing a complaint filed by Shailendra Bhatnagar and his daughter against Air India, alleging that the aircraft on which they were asked to travel was 'horrible' and 'obnoxious'.