Woman loses Rs 1.07 lakh to fake Amazon helpline call in Secunderabad

A 60-year-old woman from Secunderabad lost Rs 1,07,621 when she dialed an online fake Amazon Customer Care number while attempting a refund. Hyderabad Cyber Crimes police have lodged a case and are probing.

The victim, who was expecting a refund on a product, looked up Amazon’s customer care number on Google. She mistakenly called a fake number from the search results.

A guy who identified himself as “Deepak Shukla” picked up the call and presented himself as an Amazon support executive.The fraudster instructed her, in the complaint made to the Cyber



Crime Police Station, that he required remote access to her phone to facilitate the refund.

She believed him and allowed him to have a screen-sharing session, in the course of which the caller remotely accessed her Amazon and Google Pay accounts.

Subsequently, he informed her that the refund would not be possible and asked her to provide her bank account details too.

Before she came to know that something was amiss, Rs 1,07,621 had been embezzled from all her accounts. She then reported the incident to the Hyderabad Cyber Crime Police.