Hyderabad well suited for Global Capability Centres: KTR

Industries and IT Minister KT Rama Rao asked the IT and allied industries to take advantage of the proactive Telangana policies, availability of talent and presence of innovation ecosystem here to set up their Global Capability Centres (GCCs) in Hyderabad. The GCCs are captive centres that handle operations (back-office functions, support functions, and contact centres) and IT support to enhance productivity. Some large companies use GCCs as a centre of excellence as well.

Speaking at Nasscom GCC Conclave – 2022  held in Hyderabad on Thursday, he said Microsoft, Google, Amazon, Apple, Wells Fargo, Bank of America, HSBC, Franklin Templeton, Broadridge, ADP, J P Morgan, Novartis, Deloitte and others already have their GCCs in Hyderabad. 

In the last five to seven years, several new players like the like DBS Bank, Pepsi, Chubb, Mass Mutual, Goldman Sachs, Swiss Re, Advanced Auto Parts, Arcesium, GAP, ZF, State Street, Intel, ICE, F5 Networks, Micron, and Callaway Golf have chosen Hyderabad for their GCCs.

Telangana Academy for Skill and Knowledge (TASK), which focuses on building talent, runs induction programmes tailored for the requirement of the GCCs at its own cost. No other State offered such an arrangement. “For those of you who are present in Hyderabad, we are there to support your growth here. For those who are not present, we will



be happy to be a part of your growth story,” he said.

In India, there are 1,500 GCCs and about ten per cent of them have come in in the last two years. About 65 per cent of the GCCs set up in India are headquartered in the Americas, specifically the USA, followed by the UK and the European Union.

“Hyderabad IT sector created about 1,50,000 jobs in 2021-22. It implies that about 33% of the net new jobs in India are generated in Hyderabad. The direct IT employment has reached close to 8 lakhs from about 3 lakh when the State was formed in 2014. The State achieved these successes despite no ITIR.

“Our infrastructure compared to other cities is unparalleled. You can reach your IT destination from the International Airport or any prominent location in the city in less than an hour,” he said. Hyderabad has good internal roads in addition to the 70 km metro rail connectivity. Plans are also on for an Elevated Bus Rapid Transit System (EBRTS) from Kukatpally Housing Board to Kokapet. As many as 30 flyovers have been constructed under the Strategic Road Development Programme. 

In all, 47 flyovers have been planned, Rama Rao said, adding that Hyderabad has been adjudged as the most liveable city in India for six years in a row by Mercer, a globally reputed agency.