HMWSSB’s IVRS system disrupts tanker bookings across Hyderabad

A technical glitch in Interactive Voice Response System (IVRS) of the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) faced ended up disrupting several customer related services on Thursday.

The Water Board in a press release informed customers that the metro customer care number: 155313 was temporarily not operational due to an IVRS technical issue.

The BSNL technical team is working urgently to resolve the problem, the water board



said while advising customers to use alternative methods for water tanker booking as per their needs.

Customers can book a tanker online through the HMWSSB official website: www.hyderabadwater.gov.in by logging in, entering the required details and completing the booking.

The facility is also available through the mobile app, which customers can download to register and book, according to a press release.