HMWSSB shifts to manual mode after technical glitch disrupts online services

Faced with a technical glitch, the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) decided to switch its operations to a manual mode.

The glitch arose due to a malfunction in the automated systems, which are crucial for the efficient management of water supply and sewerage services.

HMWSSB Managing Director, K.Ashok Reddy, on Friday, held an emergency meeting with officials and reviewed the services that are disrupted in online services and asked them to implement a contingency action plan to avoid inconvenience to



customers.

He directed the officials to switch over to manual method for tanker booking and delivery and resolving complaints received through ‘Metro Customer Care’ (MCC), a round-the-clock call center. A press release said the water board instructed the officials that tanker booking and delivery be carried out manually by staff on the ground, with recording of related details.

The Managing Director also advised the officers and staff on field visit, report contaminated water and sewage overflow complaints to resolve issues on-site promptly.