GMR Airport earns ACI World Level 5 Customer Experience Accreditation

GMR Hyderabad International Airport Ltd. (GHIAL) has achieved the prestigious Level 5 Accreditation under the Airports Council International (ACI) World Airport Customer Experience Accreditation Programme, the highest level of recognition awarded under the globally acclaimed framework.

The accreditation places the Hyderabad Airport among a distinguished group of airports worldwide that have successfully



embedded customer experience as the cornerstone of their corporate strategy, operational excellence, and stakeholder collaboration.

The Level 5 Accreditation recognizes airports that demonstrate a fully integrated and mature customer experience ecosystem, where customer expectations drive strategic decision-making, operational excellence, innovation, and collaboration across the entire airport community.